Thank you for ordering from Toffee Art. For over ten years I have been producing Everton related goods with the intention of offering something different from the usual club shop outlets.
Most of our products are shipped within 5 business days, however some clothing is made to order and can take up to 14 working days to be produced and shipped. Most Subbuteo items are made to order and can take 14 working days to produce depending on my order book for this work and the scale of the item ordered.
All paintings are completed on a commission basis per order and can take 14 working days to produce depending on how busy I am. No paintings are held in stock so if you are buying for a specific time please check before ordering.
Please have patience at times such as Christmas (November-December) when the volume of orders significantly increase. Where possible, orders for multiple items will be shipped together. If you have any queries about your order send an e-mail. Please avoid using social media for order queries.
UK customers: All our orders are sent via the shipping method you chose at order.
International customers: All orders are sent via Royal Mail International Tracked/Signed. Royal Mail aim to deliver to Europe within 3-5 working days and Worldwide within 5-7 working days. We are happy to provide tracking information upon request. Please note that International orders may be subject to customs inspections and import taxes. This is usually based on the value of items and is out of our control and is to be paid by you. We advise contacting your customs office to find out if charges apply.
In the unlikely event that your order does not arrive within the above timescales please email us and we will advise. Please note Royal Mail complaints policy procedures can only be made 10 working days after postage. It is at this point we will contact Royal Mail to begin a complaint with them and will only reissue item/refund after we have their confirmation. As many of our items do sell out a refund may be the only option available.
Please check your order as soon as it arrives and report any faults immediately.
